Personalization: The key to guest experience is in the smallest details
Imagine a guest settling into his hotel room, when he gets a phone call from room service offering him his favourite cocktail he had ordered during a previous stay, at a different hotel in the chain. Using Bellboy Property Management System, guest information is stored in a central database. Predictive Analytics is used to create the guest's WOW factor and increase hotel's revenue. Bellboy's unique algorithm calculates each guest 'value' based on past data, creating a virtual thumbprint for repeat guests – so hotels can target potentially high-yielding guests with special offers. Hotels can increase GOPPAR not only through room prices, but also by encouraging 'high value' guests to return, which will impact the Occupancy Rate as well.