Company overview

Bellboy is a comprehensive Hotel Management Software provider that has defined a new approach to modern day hotel management. Intended for chains with up to 100 hotels, as well as for independent hotels, Bellboy is a Cloud based Property Management System (PMS) designed as a fully integrated solution that includes advanced modules such as Revenue Management, Business Intelligence, POS, Spa, competitive pricing comparisons and much more.

Bellboy was founded in 2013 by Moshe Matsliah, who serves as president of both the Mihshuv group and the Bellboy company. Bellboy emerged from a professional team within the Mihshuv group to become a subsidiary of the group. The Mihshuv group is a privately owned software company founded in Israel in 1977, providing a broad range of ERP and Business Intelligence solutions for large corporations in the hospitality, and other enterprise sectors. In 2000 the Mihshuv group entered the hospitality software business, acquiring a software company in the industry. Today the group owns 3 subsidiaries – Bellboy, Sense BI, and Mihshuv – each developing and integrating various B2B software solutions.

“Creating great software, however, isn’t enough,” says Moshe. “Real success is ultimately determined by the level of ongoing support that our customers receive, from the first day they start using Bellboy. Our training and implementation department consists of expert support teams for every aspect of software and implementation, with a deep understanding of customer needs, to provide the appropriate, and the most professional implementation for each customer.”
The Mihshuv group’s commitment to excellence is also evident in our development department, continuously dedicated to developing and enhancing software products. With an emphasis on user friendly interfaces, and compliance with evolving market needs, Mihshuv utilizes the most advanced technologies, supporting a vast number of satisfied clients.

Vision & Mission

The challenge

An ever-increasing number of consumers are comparing prices and booking hotel rooms on the Internet through various reservation channels and social media, as new technological tools continue to evolve. At the same time, hotel guests also expect more personalized service. These significant shifts present new challenges and new opportunities that impact the hotel industry dramatically. Traditional hotel software can no longer meet these new era challenges, and hotel executives realize that in order to keep up and thrive, they must adapt to new industry trends. While large hotel chains are able to develop their own software solutions, medium and small chains have fewer financial resources and are therefore left behind. Today’s hotel industry trends can be summarized as follows:
  • Commoditization: Hotels today are often indistinguishable one from another. This turns them into a commodity, and, like any commodity, price becomes the primary consideration for travellers when choosing a hotel. Differentiated guest experience and flexible pricing are the solutions.
  • Personalization: With this, today’s guests expect the hotel to meet their personal preferences. How can you personalize your services in a cost-effective way? By customizing services using Predictive Analytics.
  • Standardization: When chains expand, standardization can minimize costs, while providing a differentiated guest experience the industry craves for. This can eliminate duplicate software and leverage data sources to capture more consistent guest information across various guests and operational touch points.

Our vision

Bellboy’s vision is to become the world leader of new-age hospitality software that constitutes a paradigm shift in the way independent hotels and small- to medium-sized hotel chains successfully meet the complex and evolving challenges of the hotel industry posed by the Internet and new technologies.

Our mission

Bellboy’s mission is to deliver innovative software solutions for hotels and small to medium sized hotel chains, offering them a comprehensive Property Management System (PMS) which includes advanced and integrated modules such as Revenue Management, Hotel Business Intelligence, online tracking of competitors pricing, service personalization and cellular applications, many of which are based on Predictive Analytics. All of this is offered with the most advanced technology, which is now affordable only to global hotel chains.